"I got my ADS security system after my house was broken into and all of my sentimental and heirloom jewelry was stolen.  My daughter later convinced me to get a medical alert pendant, so she would not have to worry about me.  ADS has been a blessing and has helped me several times when I needed help.  ADS once sent help after I fell in the kitchen while cooking and could not get up, so I pressed my medical alert pendant and they sent help right away.  Who knows how long I would have been on the kitchen floor in pain.  Also, I will never forget the technician who came out to my house to help me when my alarm went off and I could not get it to stop.  It was 11:00 o’clock at night when he showed up to my door and we discovered that my medical alert pendant had fallen into my shoe and I was setting it off when I was walking.  I am 89 years old and I will not forget him as long as I live.  He was so kind and understanding, and even helped me change a light bulb that had gone out in the kitchen.  I would recommend ADS to anyone for the peace of mind – it is worth it!  However, I will offer one piece of advice – don’t let your medical pendant fall in your shoe!"

Grace – Nashville, TN

"My husband and I have depended on ADS for our home security needs for approximately twenty years.  In that time, we have been extremely pleased with the performance of our alarm system as well as the customer service we have received.  Other than the routine replacement of the battery, little maintenance has been required on our system.  In addition, we recently upgraded our system and found the technician to be very professional and knowledgeable."

Carol – Adger, AL

"I wanted to share how pleased we are with the work that the ADS Technician did in finishing the trim out of the alarm system in our basement.  The work was completed quickly and looks great.  We appreciated the quiet attitude and steady, professional manner with which he conducted himself.  The system is working exactly like we want it to and it completes the security defense for our home that we are seeking."

Dennis – Franklin, TN

"Just a note to thank you for the GREAT service this past Saturday when someone tried to break into our home.  We were not there and the command center promptly sent law enforcement to investigate when your employee was unable to reach my husband and me by phone. Thanks to the alarm, the criminals’ efforts were thwarted and he was captured just a few minutes later.  Tomorrow will be his arraignment.  Our service is worth every dime!  Having lost my own mother at the hands of a home intruder a year ago, this alarm has brought us peace of mind.  My family members were, at first, unconvinced that a security system was needed.  Believe me, now they are your biggest fans!  Thanks to the ADS alarm, the thief did not make it into the house.  Others, who lived nearby were not so lucky."

Rick and Inza – Hixson, TN

"It is not often that I write regarding my satisfaction with services provided, but I felt like this time I should.  I have recently had your system installed in my house, and for the first time, in almost a year, I have felt safe in my house.  I am able to put my children to bed at night knowing that they will be safe, and that I too will be safe.  I feel like you should know how helpful your Security Consultant has been.  He was willing to come in the evening so that I would not have to miss any work.  You have brought peace and security to me and my precious babies."

Ellen – Smyrna, TN

"...it was very important to me to have a security service that had local people available should I have a need.  I have been an ADS client for over 8 years and have utilized their expert service in several different situations.   Once, while out of town, the ADS dispatcher called my cell phone to let me know my alarm had been triggered.  I was able to notify my neighbor to check around my house and, as it turned out, it was a false alarm. We were able to save a trip to the house from the police.  On another occasion, I had replacement windows installed, and the sensors weren’t re-installed properly.  ADS came out promptly and replaced them at no charge.  On a third occasion, I wasn’t able to successful arm my system.  I called the ADS service department and they walked me through several things to check first on my control panel in order to avoid paying for a service call.  Thanks ADS for keeping my family safe and sound."

Pam – Nashville, TN

"It is a pleasure to work with a group that pays attention to their customers’ needs, listens to problems that may arise and react to those problems in a timely fashion."

– DS, OC, INC.

"This letter is to share with you how fortunate we are to have such a responsible representative from your company. Recently, Mark had to service a newly installed piece of equipment and he did it in such a professional manner. Of course, I am more aware of this since I am in sales and wish I had employees with the same loyalty. Mark’s knowledge, ability and loyalty to his employer is remarkable and he strives to keep the customer happy."

– FC

"I just wanted to take the opportunity to tell you all that you are a phenomenal company.  I am a property manager for grocery-anchored shopping centers throughout the Southeast and I have never found a fire monitoring company with more experienced employees or better service.  My particular consultant has gone out of his way more than once to make sure that our alarms are in perfect condition and even takes the time to meet the fire marshal when we have a new tenant trying to get their final inspections.  I cannot say enough positive remarks about ADS Security as a company.  Thanks for everything you do"

Kate – Atlanta, GA

"I’m emailing to say a great big thank you.  We had a minor problem with our alarm today.  The back door wasn’t locking or securing as it should.  We called your office and an ADS technician came out to our facility in less than an hour.  He not only fixed the problem, but helped us address and solve a front door issue as well.  We were not aware of it but we have an intercom system and he took the time to show us how to work it.  This was all done on the Friday before Labor Day.  I can’t tell you how impressed I am and how much we appreciate being a client.  You guys have been fantastic after the sale.  I have horrible memories of our previous provider and how difficult it was to get them on the phone or even to our center in a timely manner.  If I can ever help you in any way please call on me and I’m happy to refer business your way."

Michael – Nashville, Tennessee

"I want to take this time to thank your office staff for taking the initiative in such a prompt and thorough manner.  In this day and age, when customer service seems to be either lost or diminished for many organizations, it is awfully encouraging to see a company who truly epitomizes customer service excellence."

– DA, JPS inc.

"I want to thank you for the outstanding service that is provided by your entire staff at the ADS Chattanooga branch. My sales representative is the most dedicated and committed person I have come across in a very long time. When I provide a referral, I can count on her to move rapidly on that lead and contact the customer within the hour, report the results back to me, and I usually find out by the end of that business day she has closed the sale! Thank you again for working with me as a customer, my family and my company."

– EH, CFP, inc.