Our proprietary, award-winning Monitoring Center is the heartbeat that supports everything we do at ADS. Our certified and dedicated team of professionals operate 24/7, 365 days a year to protect your home, business, and loved ones.

How does our Monitoring Center work?

• Alarm signals originate from sensors such as door and window contacts, smoke and motion detectors, etc.
• The security system then automatically communicates with the Monitoring Center using specialized computer systems.
• Finally, our highly-trained operators act on the alarm signals by contacting the home or business owner, in addition to police/fire/medical departments when necessary.

The ADS UL-listed Monitoring Center is one of the most technologically advanced and highest regarded in the industry. Our facility has achieved and continues to maintain the prestigious Five Diamond certification recognized by the Central Station Alarm Association (CSAA). 

What does it mean to be CSAA Five Diamond certified?

• We are committed to random inspections and quality criteria standards by a nationally recognized testing laboratory such as UL.
• We are committed to the highest levels of customer service.
• We are committed to ongoing job-related education and testing by having 100% of our monitoring center operators certified using the CSAA online training series.
• We are committed to raising the industry standards through CSAA membership and participation in its activities.
• We are committed to reducing false dispatches.

ADS Security (ADS), a regional electronic security company based in Nashville, Tenn., was named the 2014 Dealer of the Year by SDM magazine. The annual award recognizes ADS for inspiring their peers with the distinct ways they’ve approached their business, the industry, and the community around them.

“ADS, SDM’s 2014 Dealer of the Year, uniquely embraces the traditional qualities of security and peace of mind, while delivering what today’s customers need through advanced technologies of mobility, automation, and the cloud,” said Laura Stepanek, editor of SDM. “And as a growing security company, ADS has implemented the right recipe for success — by offering the kind of customer service that will create ‘raving fans’.”

“This award is recognition of the power of a simple idea - when inspired employees work together with a commitment to delivering legendary service to their customers there is no limit to the success they can achieve,” said ADS President & CEO, John Cerasuolo. “I salute each and every one of our employees for making ADS a company worthy of this prestigious award."